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RETURN & EXCHANGE

Return & Exchange Policy:

 

Returns are accepted within 14 days from the time you receive your package, please contact us if you need any help.
WhatsApp
+886 983 085 319

 

To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging.

 

Please return by mail at your local post office and be noted that the mailing fee is not pre-paid.
Postage for returning will be reimbursed for items that are not faulty or damaged.

 

For Return & Exchange, please send your package to:
Heroine
6F.-2, No. 934, Sec. 4, Wenxin Rd., Beitun Dist., Taichung City 40654, Taiwan (R.O.C.)​

+886 983 085 319 

 

Rules and Conditions:
1. Item must be shipped to us within 14 days of your receipt. We will charge you TWD200 for the shipping cost

2. For items shipped to us more than 14 days of your receipt, you will need to pay US$15 for the exchange. 
3. No exchange for items delivered for more than a month after your receipt.
4. Products must be 100% complete and clean as its original form. Not washed, stained, altered and have all original tags/labels attached and must be accompanied by any original packaging.
5. Free shipping for exchange within 14 days policy is not applicable to discounted prices.
6. We reserve the right to not offer a refund or exchange. If the product returned in a really bad condition.